BhojMandu – Shipping policy
At BhojMandu, we prioritize delivering your orders efficiently and reliably. The following terms outline our shipping policy for a seamless delivery experience:
1. Delivery Services
BhojMandu ensures prompt and professional food delivery services, aiming to meet the expectations of our users.
2. Delivery Areas
- We currently provide delivery services within designated geographic regions
- Users can verify service availability in their area by entering the delivery address on the BhojMandu app
3. Order Processing Time
Orders are processed immediately upon confirmation.
Estimated delivery times are displayed during order placement and may vary based on factors such as distance, traffic, and restaurant preparation time.
4. Delivery Partners To fulfill food orders,
BhojMandu collaborates with reliable delivery partners.
While we strive to meet delivery timelines, certain factors like traffic, weather, or restaurant delays may affect schedules.
5. Delivery Confirmation
- Delivery is deemed complete once the order is handed over to the user at the specified delivery address
- Users are encouraged to verify their orders upon receipt and immediately inform customer support in case of any issues
6. Incorrect Address
BhojMandu is not responsible for failed or delayed deliveries caused by incorrect or incomplete delivery addresses provided by the user.
It is the user’s responsibility to ensure the accuracy of delivery information at the time of order placement.
7. Refund for Non-Delivery
- In the unlikely event of non-delivery due to factors within BhojMandu's control, users may request a refund
- Such requests should be directed to BhojMandu customer support for resolution
8. Refund for Delayed Delivery
- While we aim to adhere to estimated delivery timelines, occasional delays may occur
- Refund requests for delayed deliveries will be reviewed on a case-by-case basis
- Users are encouraged to contact customer support for assistance
9. Order Tracking
BhojMandu app provides real-time order tracking, enabling users to monitor the status of their orders, including preparation, dispatch, and estimated delivery time.
Contact Us
For any questions or concerns regarding our shipping policy, please contact BhojMandu at info@bhojmandu.com. We are committed to providing a smooth and satisfactory delivery experience.